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Friends and Family Questionnaire


Friends and Family Test score: General Practice

August 2018 feedback:

152 responses

84% Would recommend us

7% wouldn't recommend us

9% neither/don't know

Friends and Family Questionnaire

Why this fact is important:

This shows the result of the friends and family test that asks patients whether they would recommend the GP practice they have been treated in to friends and family if they needed similar care and treatment.

Things to note:

GP practices are required to make the opportunity available to all patients to provide feedback through the FFT by answering the question: ‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’ Patients can choose from six responses:

  • Extremely likely
  • Likely
  • Neither likely nor unlikely
  • Unlikely
  • Extremely unlikely
  • Don’t know

The responses from all patients are used to calculate the percentage of patients that would recommend (extreme likely + likely) the service. Although the data is useful for helping patients make informed decisions about their care when used alongside other available information about practices, it is not directly comparable between practices due to the differing methodologies used to collect the data.

This data is taken from NHS England for Monthly


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